Preventive Maintenance FAQs

What is Custom CarePM?
Custom Care PM is a Preventative Maintenance program that will provide Minster equipment users with increased confidence in the condition and reliability of their metal forming production equipment and will minimize unplanned downtime. Additionally, Custom Care PM provides added services and comprehensive warranties that cannot be acquired from anyone but Minster.

How does the Custom Care PM Program work?
The Custom Care Preventative Maintenance program involves two PM service visits covering over 100 individual checks of existing equipment to determine its condition and perform PM work. From this information and original equipment specifications, a detailed report and recommendations for repair will be developed to help maintain and monitor the condition of the equipment, in order to minimize unplanned downtime.

What is included in the PM work?
The Custom Care PM work will involve checking over 100 different items on the press and all of the operational systems on material handling equipment. During the process we will document the information obtained and make some minor adjustments during the process. It will in most cases require that the dies and some auxiliary equipment be removed in order to allow access to areas of the equipment. For example it may be necessary to remove the die area guards to allow access to the gibs if they are mounted over these areas. The information obtained during the PM work is then reviewed by a Service Supervisor and a Comprehensive Report is prepared.

What is included in the Comprehensive Report?
The Comprehensive Audit Report is a written report prepared after each PM. It will include the information obtained and recommendations for repair, both immediately and for future planning based on a thorough analysis of the data obtained and the equipment specification and other inspection information that may be available.

The report includes:

Inspection results along with a written narrative comparing them to equipment specifications.
The written narrative includes recommendations for equipment repair that is needed and information to plan future service work to minimize unplanned downtime.
A Recommended Scope Of Work is provided to summarize the recommendations.
A quote for the recommended parts and service work is also included.

What are the benefits of the Custom Care PM Program?
Equipment Benefits

Increased die life as a result of more closely maintained equipment tolerances.
Extended equipment life as a result of making necessary adjustments before more extensive wear occurs.

Customer Cost Saving Benefits

Service rate discounts of 5% to 10%.
Repair part discounts of 5% to 10%.
One day of operator training for up to 3 persons per year in Minster’s Customer Education Center at no charge.
Ability to reduce spare parts inventory through use of the consolidated spare parts list for Minster equipment in the facility.

Customer’s Additional Benefits

Increased productivity and equipment reliability
Reduced unplanned downtime, as most repairs can be planned and scheduled in advance.
OEM certified inspection reports & maintenance records
One-year warranty on service work performed and parts replaced.
Availability of original equipment prints in DXF files format.

Description of Custom Care PM Benefits
The combination of OEM service support, discounted service and parts, and one-year parts and service warranty provides a comprehensive program.

Warranty
A one- (1) year warranty on Parts replaced and on Service performed on the equipment. Refer to the Warranty for Limitations and Exclusions.
Some specific Limitations and Exclusions that apply include:

Custom Care PM Contract must be current. If the Custom Care PM Contract is not renewed the Warranty coverage will revert back to the Minster standard Service Warranty, which is 90 Days from date of parts shipment or date service was completed.
Applies to “Normal Use” only, as defined in Warranty.
Does not apply to:
Any equipment that has been altered or modified
Any part or component not manufactured or designed by Minster – only the original manufacturer's warranty will apply.
Any part subject to wear or consumption such as filters, linings, seals, etc.
Cost of rigging, dismantling or reassembling the equipment, building modifications, etc. required for any repair shall be the responsibility of Customer.
Any Customer default to Minster for any obligation shall void the warranty.
Refer to warranty language for further details.

Parts discount
An escalating discount on parts based on number of consecutive years of participation in Custom Care PM Program.

During the first year members will receive a parts discount of 5% on parts ordered for equipment included in the Custom Care PM Contract. Parts for equipment not included in the Custom Care PM Contract will be at normal rates.
With renewal of the Custom Care PM Contract for the 2nd consecutive year, the discount will increase to 8%.
With renewal of the Custom Care PM Contract for the 3rd consecutive year, the discount will increase to 10% and will continue at this discount rate as long as the Custom Care PM Contract is renewed each year.
If the contract lapses for any period of time, the discount will restart at the 5% discount level with any new Custom Care PM Contract.
No other discounts will be applicable.

Custom Care Preventative Maintenance

Custom Care PM Contract rate for semi-annual PM’s will be quoted at the special daily rate for up to 9 hours labored or traveled during the regular work week.
The proposal price is inclusive of normal hotel charges and transportation costs.
If required, Weekend or Holiday PM work or travel will be at an additional charge.

Service to Perform Repairs to Equipment included in the Custom Care Contract

A discount of 5% off standard service and travel hourly rates will apply to any scheduled repair to equipment included in the Custom Care PM Program for the 1st year.
With renewal of the Custom Care PM Contract for the 2nd consecutive year, the discount will increase to 8%.
With renewal of the Custom Care PM Contract for the 3rd consecutive year, the discount will increase to 10% and will continue at this discount rate as long as the Custom Care PM Contract is renewed each year.
If the contract lapses for any period of time, the discount will restart at the 5% discount level with any new Custom Care PM Contract.
Hotel charges, living expenses and transportation costs will be invoiced at actual costs.
No other discounts will apply.

Reports and recommendations
Following each semi-annual PM, members will receive a comprehensive report that includes:

Condition of equipment based on a thorough inspection, covering over 100 individual checks.
Recommendations for repairs that need to be made immediately and those that need to be planned within the next several months.
Quotation for recommended repairs for parts and service at the discounted rates.

DXF Drawings
A DXF formatted file can be provided, on request, for drawings provided in the original equipment manuals for equipment up to approximately 20 years old.

Some drawings may not be able to be converted to a DXF.
There will be no charge if the equipment serial number is included in an active Custom Care PM Contract.
The charge for a DXF file is $12.50 per sheet without an active Custom Care PM Contract.

Operator Training
Three (3) certificates for attendance to one of the regularly scheduled training classes at Minster's Customer Education Center are provided with all PM Contracts. Additional training certificates will be provided for contracts valued at more than $30,000, at a rate of one (1) certificate for each additional $10,000 of contract value.

Customer is responsible for transportation, lodging and meals.
Training session must be scheduled during the year the Custom Care PM Contract is in effect and is not transferable.
The charge for attendance to these classes without a Custom Care PM Contract is $575 per person.

Spare Parts Lists
Upon request, Spare Parts Lists can be provided for equipment included in the Custom Care PM Contract.

These listings will be provided at no charge for presses up to approximately 20 years old.
Press serial numbers older than 20 years of age can be provided at a charge of $250 per serial number.
If requested, these listings can be consolidated to identify those parts that are common to multiple pieces of equipment in your facility, which may identify an opportunity for reduction of customer spare parts inventory.

How can I be certain that I receive the discounts on my parts and service for qualified equipment?
You will be provided a Custom Care PM Contract Number, which will be required for authorization to apply discounted service and parts rates.

Service quotes will be quoted using the applicable Custom Care service rates for the Custom Care PM Contract.
Parts quotes will include a note as to how much the Custom Care PM Contract discount was for the specific order.

Will the discounts apply to work performed at Minster for component repair work on equipment included in the Custom Care PM Contract?
The applicable discount for replacement parts, repair machining and labor required to complete the repair and rebuild of components returned to The Minster Machine Company will apply.

Will the discounts apply to Remanufacture of equipment included in the Custom Care PM Contract?
Discounts will not be applicable for equipment returned to The Minster Machine Company for Remanufacturing.

Can I add equipment to a current Custom Care PM Contract?
Additional equipment can be added to the contract coverage with a charge for the applicable PM service calls for the remainder of the current Custom Care PM Contract. This would apply to both new and used equipment. Equipment added will be eligible for the applicable discount based on the number of consecutive years the specific equipment has been included in a Custom Care PM Contract.

Can I include other manufacture's equipment?
We are able to include equipment manufactured by other than The Minster Machine Company. In order to do this you will need to provide some additional information regarding the equipment including; manufacture name, type, size, serial number, history of the equipment and equipment documentation you may have. Additional information may be requested.

Can I remove a piece of equipment from the Contract?
Yes, however cancellation terms will apply.

How can I cancel the Custom Care PM Contract?
Cancellation terms

Cancellations made prior to the initial equipment PM will receive a 50% refund of the down payment.
No refunds will be made following the initial equipment PM.

How do I obtain a quote for a Custom Care PM Contract?
There are several ways to obtain a quote including:

Call the Minster Custom Care Phone no. 419-628-6000
Call or contact our Customer Service Department at 419-628-2331.
Fax the necessary information by fax to 419-628-4225 or 419-628-2222
E-mail the necessary information to customcare@minster.com

What information do I need to provide for a Custom Care PM quote?
Information Required for a Custom Care PM Contract Quotation

Verification of your company name and address.
Contact name at this facility, along with a phone number, fax number and e-mail address, if applicable.
Listing of equipment to be included in the Custom Care PM Contract. This should include the press serial number, and associated material handling equipment serial numbers. Non Minster equipment will require some additional information such as: manufacture name, type, size, serial number, history of the equipment and equipment documentation you may have.

Acceptance of Custom Care PM Contract
When the Custom Care PM Contract is purchased, the following are required:

Signed Custom Care PM Contract.
50% payment with signed Custom Care PM Contract.
Purchase Order for remaining 50% payment due in 30 days.

What will my company need to do?

Provide all utilities, including but not limited to, air, electricity, water; and when required, Minster approved lubricants, operating supplies and parts necessary to repair/maintain equipment.
Provide all ladders, lifting equipment, work platforms and personnel to assist Minster Service Technician(s), when required.
Make equipment available for service during the scheduled visit(s).
Provide specialty tools, when necessary, which includes responsibility for costs associated with the shipment and/or rental of any specialty tools required. Specialty tools can be rented from Minster, upon request.
It may be necessary for auxiliary equipment to be removed prior to the arrival of the Minster Service Technician to allow access to areas of the equipment for PM work.
Dies should be removed prior to arrival of the Minster Service Technician.

How long will it take to complete the PM work?
The average time per piece of equipment will vary from one-half and up to two (2) days per visit, depending on the type and complexity of the equipment involved.

How much will a Custom Care PM Program cost?
Custom Care PM Contract for most equipment will cost approximately $2,000 to $3,000 per piece of equipment per year. Prices will vary based on the type of equipment, amount of equipment included and location. This cost does not include the cost of service and parts for recommended repairs.
Custom Care PM Contracts will be quoted based on completing labor and travel during a Monday thru Friday work week, unless specified differently at the time of the quote request. Cost for unplanned or unscheduled layover days or PM work that is required to be done on weekends or holidays will be at additional costs and will normally be invoiced separately following completion of the PM work.

What are the payment terms?
Standard payment terms for Custom Care PM Contract

50% down payment with signed contract.
The remaining 50% will be due in 30 days.
Repair parts and services will be invoiced separately with standard terms of payment.

Equipment Inspection FAQs

What is Custom Care EI?
Custom Care EI is an Equipment Inspection program that will provide Minster equipment users with a comprehensive report describing the current condition of the equipment inspected. The equipment inspection will also include reasonable adjustments to improve the performance of the equipment.

How does the Custom Care EI Program work?
The Custom Care EI program involves the inspection of the equipment including over 100 individual checks to determine its condition. From this information and original equipment specifications, a detailed report and recommendations for repair will be provided to help plan maintenance of the equipment in order to minimize unplanned downtime.

What is included in the EI work?
The Custom Care EI work will involve the inspection and checking of the operation and condition of the press and material handling equipment identified. Minor adjustments will also be made as may be reasonable. In most cases, the dies and some auxiliary equipment will need to be removed in order to allow access to areas of the equipment. For example it may be necessary to remove the die area guards to allow access to the gibs if they are mounted over these areas. The information obtained during the EI work will then be reviewed by a Service Supervisor and a Comprehensive Report prepared.

What is included in the Comprehensive Report?
The Comprehensive Report is a written report prepared from the information gathered during the inspection. It will include the information obtained and recommendations for repair, both immediately and for future planning based on a thorough analysis of the data obtained and the equipment specification and other inspection information that may be available.

The report includes:

Inspection results along with a written narrative comparing them to equipment specifications.
The written narrative includes recommendations for equipment repair that is needed and information to plan future service work to minimize unplanned downtime.
A Recommended Scope Of Work is provided to summarize the recommendations.
A quote for the recommended parts and service work is also included.

What are the benefits of the Custom Care EI Program?
Equipment Benefits

Increased die life as a result of more closely maintained equipment tolerances.
Extended equipment life as a result of making necessary adjustments before more extensive wear occurs.

Customer’s Additional Benefits

OEM certified inspection reports & maintenance records
Reduced unplanned downtime, as most repairs can be planned and scheduled in advance.
Increased productivity and equipment reliability

Description of Custom Care EI Benefits
Special Service Rate

Custom Care EI proposal rate for the inspection of equipment listed will be quoted at the special daily rate for up to 9 hours labored or traveled during the regular work week.
The proposal price is inclusive of normal hotel charges and transportation costs.
If required, Weekend or Holiday work or travel will be at an additional charge.

Reports and recommendations
Following inspection of the equipment, a comprehensive report will be prepared, which will include:

Condition of equipment based on a thorough inspection, covering over 100 individual checks.
Recommendations for repairs that need to be made immediately and those that need to be planned within the next several months.
Quotation for recommended repairs for parts and service.

Can I add equipment to a current Custom Care EI Proposal?
Additional equipment can be added to the proposal coverage with a charge for the applicable EI service calls. This would apply to both new and used equipment.

Can I include other manufacture's equipment?
We are able to include equipment manufactured by other than The Minster Machine Company. In order to do this you will need to provide some additional information regarding the equipment including; manufacture name, type, size, serial number, history of the equipment and equipment documentation you may have. Additional information may be requested.

Can I remove a piece of equipment from the Proposal?
Yes, however cancellation terms will apply.

How do I obtain a quote for a Custom Care EI Proposal?
There are several ways to obtain a quote including:

Call the Minster Custom Care Phone no. 419-628-6000
Call or contact our Customer Service Department at 419-628-2331.
Fax the necessary information by fax to 419-628-4225 or 419-628-2222
E-mail the necessary information to customcare@minster.com
Contact your local Minster Representative

What information do I need to provide for a Custom Care EI proposal?
Information Required for a Custom Care EI Proposal

Verification of your company name and address.
Contact name at this facility, along with a phone number, fax number and e-mail address, if applicable.
Listing of equipment to be included in the Custom Care EI program. This should include the press serial number, and associated material handling equipment serial numbers. Non Minster equipment will require some additional information such as: manufacture name, type, size, serial number, history of the equipment and equipment documentation you may have.

Acceptance of Custom Care EI Proposal

Contacting the Minster Service Department confirming that you want the Equipment Inspection along with a purchase order for the amount quoted is all that is required.

What will my company need to do?

Provide all utilities, including but not limited to, air, electricity, water; and when required, Minster approved lubricants, operating supplies and parts necessary to repair/maintain equipment.
Provide all ladders, lifting equipment, work platforms and personnel to assist Minster Service Technician(s), when required.
Make equipment available for service during the scheduled visit(s).
Provide specialty tools, when necessary, which includes responsibility for costs associated with the shipment and/or rental of any specialty tools required. Specialty tools can be rented from Minster, upon request.
It may be necessary for auxiliary equipment to be removed prior to the arrival of the Minster Service Technician to allow access to areas of the equipment for inspection work.
Dies should be removed prior to arrival of the Minster Service Technician

How long will it take to complete the EI work?
The average time per piece of equipment will vary from one-half and up to two (2) days for inspection to be completed. The variation depends on the type and complexity of the equipment involved.

How much will a Custom Care EI Program cost?
Custom Care Equipment Inspection for most equipment will normally cost less than $1,000 per piece of equipment. Prices will vary based on the type of equipment, amount of equipment included and location. This cost does not include the cost of service and parts for recommended repairs.
Custom Care Equipment Inspection will be quoted based on completing labor and travel during a Monday thru Friday work week, unless specified differently at the time of the quote request. Cost for unplanned or unscheduled layover days or work that is required to be done on weekends or holidays will be at additional costs and will be invoiced separately.

What are the terms?

Standard Service terms will apply.
Standard Service Warranty will apply.
Recommended repair parts and services will be invoiced separately with standard terms.

Request Info

Preventive Maintenance FAQs